The Vegan Cakery strives at all times to provide the best quality products, using the finest ingredients, and offer the highest standards of customer service. All products sent through mail order are carefully packaged to ensure they arrive with the customer in optimum condition.

In the unlikely event anything arrives and appears to have been damaged in transit, please notify The Vegan Cakery as soon as possible by emailing [email protected]

Please note, refunds can only be provided for products which have been returned to The Vegan Cakery, Acorn Cottage, Mere Lane, Oadby, Leicestershire, LE2 4SA. The customer will be responsible for the cost of any such returns and you should obtain proof of postage.

The Vegan Cakery will not issue any refunds for lost or damaged items when they have been 'signed for' by someone other than the designated recipient(s) – for example, a receptionist, caretaker, concierge etc. If a customer has provided instructions for a ‘safe’ leaving place and any items are subsequently lost or damaged, The Vegan Cakery will not issue any refunds in this instance either.

The Vegan Cakery cannot be held responsible for delivery delays which arise as a result of any parcels being incorrectly sorted at the Post Office/courier depot or delays which occur due to inclement weather conditions, such as ice, snow, flooding etc or acts of God.

If an order is for a corporate function, wedding, special occasion or other similar event where the products are being presented to others, we advise customers to get in touch before placing an order as such orders have to be hand-delivered.

Your statutory rights are not affected by any statement contained in this text or elsewhere on this website. By placing an order with The Vegan Cakery through this website, or any other medium, you are agreeing to the terms as stated.