Frequently Asked Questions

How do I know The Vegan Cakery is a reputable business?

The Vegan Cakery is an ethically vegan business, run and owned by vegan baker Michelle Orme, and has the maximum 5 out of 5 'Scores on the Doors' rating. Fully insured and with Level 2 Food Hygiene for Catering Certification, customers can have the utmost confidence purchasing from The Vegan Cakery which operates a 100% vegan environment.

Postage and Packaging?

All cakes and treats are securely boxed with the utmost attention to detail in premium packaging. The size and artistic detail of a product determines the style of packaging to ensure the safest transit

Do you cater for those requiring soya free products?

Yes, most products can be made without the use of soya but soya is used in The Vegan Cakery kitchen - requests should be made when placing an order.

Do you cater for those with nut allergies?

Yes, products can be baked without nuts but nuts are used in The Vegan Cakery kitchen.

Do you cater for those with other allergies?

The Vegan Cakery does not consider itself a 'free-from' bakery. All products are vegan, produced in a vegan environment, so there are no animal products or animal-derived ingredients. The Vegan Cakery is not an allergen-free baking business.

Delivery Time?

Standard post for all items is through a 'next day' signed for service - please note the next day deliveries are from date of dispatch, not date of order as all products are baked fresh to order. No items are ever pre-baked and frozen or refrigerated. Where possible, personal hand delivery is achievable within a five mile radius. The Vegan Cakery does not mail products on Fridays due to the chance of orders remaining in the postal system over a weekend, therefore risking the products not reaching the customer in a condition the business would be happy or satisfied with.

Do you cater for corporate events, weddings and special occasions?

If an order is for any of the above, where products are being presented to guests, The Vegan Cakery advises customers to get in touch beforehand as such orders must be hand-delivered.

Do you cater for those requiring gluten free products?

The Vegan Cakery is no longer accepting orders for products baked with gluten-free ingredients due to time constraints and the practicalities of a very busy order book.

Do you have a returns policy?

Please see our Terms and Conditions.

ABOUT VERY-LOW GLUTEN

Must contain no more than 100 parts of gluten per million, and must contain ingredients that have been specially processed to reduce their gluten content, so will be mostly found on specialist products.

Coeliacs can eat small amounts of these foods but they should get advice from a dietitian or health professional about how often they can eat them.

ABOUT GLUTEN-FREE

Gluten-free – Suitable for people with coeliac disease (these foods can have no more than 20 parts of gluten per million). The new rules mean the phrase ‘suitable for coeliacs’, can only be used alongside the terms ‘gluten-free’ or ‘very low gluten’ and can’t be used on its own.